7 Game-Changing Features to Revolutionize Your Customer Portal: Made With Glide
Customer portals are the online front door to your business.
They're where customers gain their first impressions and perform essential tasks like checking their orders, asking questions, or finding information.
A good portal should be easy to use, intuitive, and streamlined, and an effective customer portal is essential for customer attraction and retention. A bad one? It can turn them away.
In this article, we’ll discuss the 7 game-changing features to revolutionize your customer portal with Glide, a no-code application.
The Issue with Outdated Customer Portals
I’ve worked with many businesses and seen their customer portals, and the old-style ones often have the same problems. They are slow, look outdated, and sometimes they're just plain confusing.
There’s a combination of issues here, but perhaps the worst amongst them is a sentiment that no business owner wants—customers get the impression that you don’t invest in your business and advancements.
Outdated systems can be a death sentence for companies, as clients prefer to take their business to companies with newer, easier-to-use tech.
What's Glide, and How Can Glide Help?
So, what can we do about it? That's where Glide comes in. Glide is a tool that allows you to build customer portals without needing to be a tech wizard. It’s what is known as a no-code app builder, and it’s a very effective solution for companies who want new tech without high upfront costs.
Not only is Glide easy to use, cheaper, and capable of making great products, it also has features that are catered directly toward creating customer portals.
7 Game-Changing Features to Revolutionize Your Customer Portal: Made With Glide
Personalized User Dashboards
I’ve set up custom dashboards for clients using Glide, and it’s by far my favorite feature of Glide for customer portals. Glide’s personalized user dashboards allow users to see a space tailored just for them when they log in. Personalization is a great way to make customers feel like they receive special treatment from your business and creates brand loyalty.
In fact, one client of mine saw a boost in user engagement simply because customers felt the portal was speaking directly to them.
Integrated Communication Tools
For several business clients, I was able to integrate chat and messaging tools right within their Glide portals. This change made it super easy for their customers to reach out for assistance or information without switching apps or platforms.
The result? Faster response times and happier customers. My clients loved how the integrated communication tools I built for them in Glide were able to create connections between their customer support team and their clients. Even the clients who had negative feedback or frustrating experiences had a positive experience with how easy it was to reach out for help or to lodge a complaint.
Self-Service Capabilities
Businesses can empower their users with self-service features in Glide. There are a variety of features underneath this umbrella in Glide that allow users to manage their profiles, track orders, and handle updates on their own.
With my clients, these changes not only improved user satisfaction but also reduced the workload on customer support teams. Clients no longer need to reach out to customer support to ask for updates on order status or make key changes.
Document and Data Access
I’ve also used Glide to organize and streamline document access for businesses. With this addition, their users can quickly find and download essential files directly from the customer portal.
This has been a game-changer for many of my clients, especially those with lots of documentation. Glide also helps make this section of a customer portal look pretty.
Notifications and Alerts
By setting up real-time notifications in Glide, I’ve ensured that users are always informed of new information in the customer portal. Whether it’s a reminder about a project update or an order status change, users of my clients’ portals are always in the loop, leading to fewer inquiries and more trust.
Communication is key in business-customer partnerships!
Feedback and Review Systems
Another great feature of Glide that I’ve integrated into client portals is an integrated feedback mechanism. Now, they can easily gather insights and reviews from their users. This has been invaluable for businesses looking to iterate and improve their services based on real user feedback.
Having feedback mechanisms built into the customer portal is also a great time-saver and money-saver, as companies do not have to spend additional resources on surveying software or sending follow-up survey emails.
Secure Data Protection
As always, security is paramount. I ensure that the Glide portals I set up prioritize user data protection through their configuration. Clients have peace of mind knowing their users’ information is safe, and users feel confident interacting with the portal.
This feature is another example of how great Glide is. It’s simple as an app-builder but extremely effective and just as capable of keeping data secure as an app coded from scratch is.
Stories from Real Businesses—Mighty & True
One business we had a great time working with is Mighty & True. Their old portal was not great, and it was really holding them back. Everything was static, and their team had to update the same information in multiple places in order to make the portal somewhat effective.
Customers were not impressed and often left feedback about how much they hated using Mighty & True’s customer interface.
But after switching to Glide? It was like night and day. Mighty & True was inundated with positive feedback from customers about how much they liked the change. And the business? They are getting more orders and fewer complaints.
Build It The Right Way - FREE DOWNLOAD
At the end of the day, it's all about making your customers' lives easier. With Glide, you can give them a portal that they'll love to use. And for you? It's a way to grow your business without the headaches.
If you’re thinking about giving Glide a try, here’s my two cents: start with a small project and see how it goes. Ask your users what they think of it, and then adapt based on the feedback. Glide is flexible, so you can tweak and change things as you learn.
Is your tech holding you back, but you’re hesitant to make a change? If you’re feeling apprehensive, I've put together a mini-course (How to Create an App in One Week with Nocode) to help you with your first-ever Glide MVP. In just one week, you'll learn how to use Glide to make your own MVP by using my step-by-step guide.
